Redesign Process
User Research to Inform our Redesign
We created a survey to understand what aspects users use Chegg for to help narrow our scope. The survey was based off of background research done on the website and previous experience. We had 21 survey responses.
After analyzing our data and scoping to only focus on the study aspect of Chegg, we interviewed three people who use Chegg frequently in order to understand more deeply why they use Chegg and what features are helpful and which ones are hurtful.
Key Findings
Expense
The current Chegg is too expensive for the quality of answers given. It gives an advantage to users that can afford it.
Cheating
Chegg is used in desperation where learning is not the objective. Students usually copy and paste answers instead of trying to learn.
Answer Quality
The answers are wrong a lot of the time or are a low quality picture that is hard to read.
Practice Problems
Students mentioned that they would get more out of Chegg if there was similar problems they could practice.
Payment Plan
Users suggested paying by the course or semester instead of a subscription that they forget to cancel.
Professional Answers
Many answers are given by tutors that might not be trained in the field that they are answering. This leads to incorrect answers and frustration for users paying for the service.
With all the findings, we redesigned the entire interface. Learn more about our solution